FAQs

 1. Where are your Clothes made?

• Our products are designed in Karachi and 100% made in Pakistan.

2. Do you offer free delivery?

• Free shipping is available on orders over $150 USD (after discounts). Orders below this amount will incur a $20 USD shipping fee.

3. How can I pay for my order?

• We accept all major payment cards, including Visa, Visa Debit, MasterCard, Solo, Maestro and American Express. You can also choose to pay via ShopPay and PayPal account.

4. I’m having trouble using the website, what should I do?

• We would suggest that you use the latest version of your operating system provider when browsing online (Windows or OSX) so it’s worth checking if there are any available updates.
• You may also need to delete your browser’s cookies and/or cache. Once you’ve done this, close your browser and reopen it to visit our website again. You may also wish to try accessing the site with a different device.
• If you’re still having trouble with our website, please get in touch with the name of the web browser you’re using (e.g. Internet Explorer, Safari, Chrome), the type of device and details of any error messages so that we can look into this further for you.
• If you continue to experience difficulty with this, please don’t hesitate to contact us with the payment method you are trying to use (e.g. card, PayPal) and the details of any error messages so that we can investigate this further for you.

5. What size should I order?

• Size chart with exact measurements for all items are linked in the product descriptions. If you are confused between sizes, we always recommend going with the larger size.

6. When will I receive my order?

• We aim to dispatch your order within 24 hours (1 working day) of being placed.
• Orders placed on Weekends or Holidays will be dispatched the next working day.
• As soon as your order is packed and ready at our warehouse, we’ll send you an email to let you know that it is on its way.
• Once the order has been dispatched from our end, it will be delivered within 5-9 full working days.
• Please note that a ‘working day’ is Monday-Friday and excludes weekends and public holidays.

7. Where is my order?

• Order is dispatched within 24 hours (1 working day) of being placed and once dispatched, it takes 5-9 working days for the order to get delivered to you.
• If your order is shipped on a tracked delivery service, you will be able to track your order with the details emailed to you.
• If the delivery has passed its time estimate, please get in touch with our customer care team so we can look into this for you.

8. Can I make any changes to my order?

• Once your order is placed, our warehouse team work very quickly to process and dispatch your parcel. It is not often possible to make an amendment after the order is placed; however, if you do need to make a change, please contact our team within 2 hours of placing the order to see if there is anything we can do.

9. What if I don't like the items received?

• We have a hassle-free 10 days’ returns & exchange policy.
• Our quality and customer service team makes sure that your experience with us and our products is exceptional, but for any reason or even without a reason if you would like to return or exchange your order, just contact our support team with your invoice/order ID and they will explain the return/exchange process to you.

• You can read full details and terms and conditions on our Return & Exchange Policy page.

10. What if there’s a problem with my item(s)? (E.g. received defected/damaged piece, wrong article or size delivered etc.)

• Please accept our sincere apologies in advance.
• If there is a problem, we hope to resolve it as quickly as we can. Please contact our customer care team with your order number and any other relevant details so we can look into it for you and resolve the issue with best possible solution.

11. What if I’m not home when my parcel is delivered?

• A reliable courier company will drop the parcel at your doorstep, so please make sure to provide a complete and accurate address. In case of any issues with the delivery, they might email you about it.

12. Will I have to pay custom fees on my order?

• Yes, customers are responsible for any customs duties, taxes, or fees that may apply to their order. These charges are determined by your country's customs authority and are due upon delivery. We recommend checking with your local customs office for more information.
  

  If the customer refuses to pay duty charges, courier may either return or destroy the package:

  • If the package is returned safely to us, we will refund the order amount minus shipping and return charges.

  • If the package is destroyed or lost by the courier, unfortunately, no refund will be issued.

   

  
  

Any Other Question?
Contact Us At 

Email: hello@shopmanto.us
WhatsApp: +1 (848) 350-4772